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We have provided our responses to frequently asked questions relating to our workshop and training course experiences. If you do not find an answer to your questions, please make contact.
We have a wide selection of experiences you can book from our “Workshops” page when published or may be able to include in a package if a Corporate or other private group. We have categorised these as follows:
All published workshops and training course experiences can be found online, you can search by type/category via our “All Workshops” page; by date order via our “Events Calendar”; or by location via the “Location’ header tab on our website.
If you are looking for Hedgelaying related training course these can be found in the same way above or you can also use the pull-down menu in the main “Hedgelaying” header tab on our website.
Most published experiences have a waitlist that becomes visible when the event is either fully booked or when the tickets are not yet available to purchase.
Add your email address to the waitlist and you will be notified when a) new tickets become available or b) new dates for the event are published.
All workshops and training course experiences can be booked online, we accept all major credit and debit card payments. We do not take cheques and are unable to take payments over the telephone.
All our Gift Vouchers can be used to either book our events and courses, or to purchase items within our Online Shop.
If using your vouchers to redeem against an Experience (workshop or training course), within the online Booking Form, select your experience date and time slot and press enter, on the next page there is section that asks ‘Do you have a Promo Code?’ – you’ll need to add your voucher code in the box provided.
Once you’ve added the voucher, if applicable you’ll be able to pay for any remaining value through the booking system.
Gift vouchers are non-refundable.
If you have mobility restrictions it is best to make contact directly to discuss your needs as we will have different responses regarding wheelchair access, parking, ground cover and toilet facilities etc. depending on the location of choice and activity you are undertaking.
When you register to attend an experience you or accept a quotation you agree to our terms and conditions of service:
PLEASE READ THE FULL TERMS AND CONDITIONS HERE
We would like to highlight our cancellation of Services (Workshops, Courses, and Events) policy as abstracted from our full terms and conditions document above:
In the event Hedges & Hurdles Country Skills & Crafts cancel the service we will first offer to transfer your booking to another published date, if this is not suitable, we will provide you with a full refund. If you have used a voucher to redeem against all or part of the booking fee then a refund voucher will be provided to the relevant amount.
Please make contact and provide as much information as possible, for example:
1. Who is the event for (e.g. Corporate, Private Group, Hen Party)
2. Estimated number of people attending the event
3. Preferred location (one of our locations or another location in the Surrey Hills, West Sussex or surrounding areas)
4. Month or specific dates you have in mind
5. Duration of event e.g. half-day/full-day or multi-day retreat
6. What activities you would like to include
7. Is catering required
Further information about private events can be found here:
Once you have made contact to provide information about your private event we will prepare an estimated quotation for your review. To proceed with the booking, you will need to accept the quotation.
Once the quotation has been accepted an invoice will be raised for payment in advance of the event start date.
We will also set up a registration page for your guests and provide you with a link you can share.
The registration page we share for your guests to register their attendance at your private event can also include a payment link to allow your guests to pay directly online. Alternatively, you can register each guest and make payment online on their behalf or just register your guests and make payment via invoice.
Please confirm your payment preference with us when requesting a booking.
The capacity for our published experiences varies, this is usually obvious from the number of tickets available.
For published events our average number of people at any one event is between 8 and 12. Some events are more popular than others and therefore we will bring in a second tutor if we wish to exceed these numbers.
Some experiences such as Basket Making, some Willow Sculptures, Wattle Hurdles Courses, Hedgelaying Courses are all limited group sizes with a maximum of between 6-8 attendees.
Private Groups
For private groups our capacity is much greater, this will depend on various factors including location, number of tutors available, duration of the event and activities included.
Further information about private events can be found here:
Once you have registered to attend an event you will receive an email with further information including directions and your ticket to the event.
You will also receive a follow up email 72 hours prior to the event start date. This email will remind you about what to bring with you and provide you with directions on arrival at your event location and any other relevant information.
No, all our guests are expected to book their experience in advance, we cannot facilitate walk-ins on the day.
Although some of our locations allow dogs we prefer you leave your dog at home when attending a workshop or training course.
We do have two well behaved dogs of our own that may be present, however, one of our dogs can on occassions be reactive around other dogs.
We run our experiences all year around.
Some experiences are seasonal such as Hedgelaying, these courses are undertaken between October and the end of March.
Unless agreeing a private event we do not run any Willow Craft Workshops during the month of January.
07446837492
lorraine@hedgesandhurdles.com
Burnley, Green Lane. Whitebushes, Redhill, Surrey, RH1 5LJ
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