Lorraine Ellery Matthews | Sole trader | Hedges & Hurdles Country Skills & Crafts
26th October 2026
1. Supplier and scope
These terms apply to public workshops, training courses and scheduled experiences sold by Lorraine Ellery Matthews, trading as Hedges & Hurdles Country Skills & Crafts (“we”, “us”). Supplier correspondence address: Burnley, Green Lane, Whitebushes, Redhill, Surrey, RH1 5LJ., e:lorraine@hedgesandhurdles.com, m:07446837492 Hedges & Hurdles Ltd is a separate business and is not the supplier under these terms.
Paul Matthews and other qualified practitioners may deliver activities on our behalf. Lorraine Ellery Matthews remains responsible for the customer contract. These terms do not apply to corporate or bespoke private-group bookings contracted with Hedges & Hurdles Ltd.
2. Booking and information
The advertised event description, date, location, duration, price, inclusions, minimum age and accessibility information form part of the booking information. A booking is accepted when we issue confirmation through the booking platform or directly. Please check the details promptly. Participants must provide accurate information reasonably required for safe delivery, including relevant access needs, without disclosing more health information than necessary.
3. Price and payment
Prices are those shown at checkout, including applicable taxes and any disclosed booking fees. Payment is ordinarily due at booking. We will not add optional charges without express agreement. Gift vouchers, if offered, will state their validity and redemption conditions separately.
4. Customer cancellation and transfers
Please notify us in writing as soon as possible if you cannot attend. For workshops and leisure activities on a specified date, the usual statutory 14-day change-of-mind cancellation right will generally not apply, but this does not remove your other legal rights.
Our proposed goodwill policy is: 30 or more full calendar days before the event, a refund of the ticket price less reasonable, evidenced, non-recoverable costs; 14–29 days, up to 50% of the ticket price may be retained; 0–13 days, up to 100% may be retained. Any amount retained will be limited to a fair reflection of our actual or reasonably anticipated net loss, taking account of costs saved and the opportunity to resell the place. These bands are maximum starting points, not automatic penalties.
You may request a transfer to another published event; transfers are subject to availability and any disclosed difference in price or unavoidable cost. We may permit a suitable substitute attendee if notified in advance, subject to activity suitability and safeguarding requirements.
5. Changes or cancellation by us
We may need to change a tutor, timetable or suitable venue where reasonably necessary, while preserving the essential nature of the experience. We will inform you promptly of material changes and offer an appropriate alternative or refund if the revised service is materially different. If we cancel the event, we will offer a new date or refund the affected ticket price. We are not responsible for independently booked travel or accommodation except where law requires.
6. Safety, accessibility and participation
Participants must follow reasonable safety instructions, wear suitable clothing and use equipment responsibly. We may refuse or stop unsafe participation where reasonably necessary, without affecting statutory rights. Tell us about reasonable adjustments or accessibility requirements in advance where possible; we will discuss what is feasible. Children must meet advertised age and supervision requirements.
7. Delivery and insurance
Activities may be led by Lorraine Ellery Matthews, Paul Matthews or appropriately skilled and insured practitioners. Each practitioner maintains appropriate insurance for their activities. Our responsibilities as the contracting organiser remain subject to applicable law; individual practitioners’ insurance does not replace those responsibilities.
8. Photography and privacy
We will explain event photography arrangements and seek any consent required for identifiable promotional images. Declining marketing photography will not affect participation. Personal data is processed in accordance with our separate Privacy Policy, including any necessary booking and safety administration.
9. Goods, where sold separately
If we sell physical goods separately from a dated workshop, applicable consumer rights and any statutory distance-selling cancellation rights will be explained at the point of sale. This section does not limit rights relating to faulty or misdescribed goods.
10. Complaints, legal rights and law
Please contact lorraine@hedgesandhurdles.com with any complaint and allow us an opportunity to resolve it. Services must be supplied with reasonable care and skill, and nothing here affects statutory remedies under the Consumer Rights Act 2015. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded. Any other limitations operate only to the extent permitted by applicable law. English law applies, without depriving consumers of mandatory protections applicable in their place of residence. The courts with jurisdiction under applicable consumer law may hear disputes.